One Response to “Torin T64017 1500 lb. Motorcycle and ATV Jack”

• By Laurence Hesser on Mar 14, 2010

  I needed a lift for my bike, so Amazon seemed like a great place to look. The Torin came a few days later. This unit is heavy. The box had a small hole in it with some clear tape over it. After I unpacked it and started to assemble, I realized I was missing a bolt assembly. No big deal, I thought, I’ll just call Torin customer service and get them to send me the missing part. I spoke with one rep that had a great deal of difficulty dealing with any sentence I used that contained more than four words. After 10 minutes of that, I politely asked if anyone else was there. “Ed” got on the phone. Wow!!!! “Take it up with the place you bought it!!”, he said. I explained that sending it back to Amazon would cost somebody $50 or so and I just needed a $2 part and I would be happy to pay for it! “What’s Amazon??”, he said, “Never heard of them.” By now I was getting a little frustrated. “Look”, I said, “I just need one bolt and I’ll be happy to pay for it. I have used your products for years, but this attitude makes me winder if I should continue to do business with you.” “Who cares”, he said. “Who needs you?” And he hung up on me!!

  Nice work, “Ed”.

  Amazon was great, as usual, and took the unit back.

  Buyer beware. Don’t buy Torin products.
  Rating: 1 / 5

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